Below is an unedited letter from an inReach customer following the rescue of his daughter via helicopter from a remote area of Rocky Mountain National Park.
September 8, 2014
I’m writing to thank you for your extraordinary efforts that helped save the life of my daughter, Amanda Sandstedt. We were deep in the backcountry of Rocky Mountain National Park when she had a diabetic emergency that required prompt hospitalization. Our DeLorme inReach gave us our only hope for her survival and it performed textbook perfect, and so did the SOS dispatch personnel [GEOS].
We were alone at a remote location when her condition began to rapidly degrade for unknown reasons. Realizing that I couldn’t get her out on my own and that her condition required advanced medical attention, I used the SOS feature on my inReach and the iPhone Bluetooth feature and we were immediately in contact with your communications center. Through the efforts of your dispatch center, the Flight for Life crew, and some remarkable treatment at St. Anthony’s Hospital in Denver, my daughter Amanda not only survived, but made a full recovery within a few days. The doctors and nurses at the hospital considered her recovery miraculous, as they initially did not expect her to survive. It was only through the efforts of all these people that she had any chance for survival, yet today we are at home and returning to our normal routine.
Several times I’ve started to write this letter to you, the Flight for Life crew, and the hospital, but it’s hard to know how to thank someone for the life of someone you love. I’ve thought about how our lives could have been horribly changed and then I thought about how our lives were actually changed, in the end, maybe for the better. Amanda is back at home, in school, back to work, and back to being full of life. She is doing very well. She remembers very little of the whole event, which may be a blessing. However, one thing she is fast learning is that our relationship will never be the same.
I can’t thank you enough for the extraordinary efforts of your great people who dispatched the help that saved Amanda. As I think back about all the people’s efforts that came together perfectly to result in a happy ending to our Rocky Mountain trip, it’s clear to me what a miraculous story of survival this is. Her margin for survival was slim at best, even when she did reach the hospital. I feel very fortunate and blessed to still have my daughter who I love so much. Having her survive such a misadventure is a sobering reminder to me of just how precious each day is that we have together. It’s safe to say that I am forever changed by the experience. Seeing how quickly you can lose a loved one (or in this case, almost lose a loved one), it makes me want to hug each of my children every time I see them (although I’m not sure they appreciate the parental affection). I recommend the inReach to all my friends and especially to those who venture into the wilderness. I have used the inReach for several years, typically to check in each day and let my wife know where we are and how things are going. I never imagined that it would be the essential tool that would save my daughter’s life. By the way, the iPhone Bluetooth feature worked to perfection, providing a continuous text conversation where we could exchange information vital to Amanda’s rescue.
Below is a picture of Amanda, now at home and doing very well. I’m sure she’s not the first to be saved by this amazing device, but she’s clearly the most special to me. All the good people at DeLorme should take pride in the life saving communications that this device provides. I’ll be forever grateful for every day I have with Amanda and for each moment I spend with all my family.
Thank you for the life changing products and work that you do every day. I’ve learned through experience what an essential tool the inReach is – I’ll never leave mine at home. Thank you for saving a very special life.
– Chip Sandstedt
Thanks again to you and the great people at the emergency dispatch [GEOS]. At a time when the stakes were very high, everything worked just like you’d hope it would. What a great tool to have for a trip into the wilderness.